Terms & Policies
Last updated: March 21, 2026
1. Terms of Service
1.1 Overview
LabInsightX (“we,” “us,” or “our”) operates the website www.labinsightx.com and provides AI-powered lab report analysis services (the “Service”). By accessing or using our Service, you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.
1.2 Description of Service
LabInsightX uses artificial intelligence to analyze uploaded lab reports and provide easy-to-understand summaries, biomarker breakdowns, and health insights. Our Service is designed for informational and educational purposes only.
1.3 Medical Disclaimer
LabInsightX is NOT a medical service. Our AI-generated analysis is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition. Never disregard professional medical advice or delay seeking it because of information provided by LabInsightX.
1.4 Eligibility
You must be at least 18 years old to use LabInsightX. By using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.
1.5 User Accounts
You may create an account using email/password or Google authentication. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
1.6 Acceptable Use
You agree not to: (a) use the Service for any unlawful purpose; (b) upload any content that is not a legitimate lab report; (c) attempt to reverse-engineer, hack, or exploit the Service; (d) use automated scripts or bots to access the Service; (e) resell or redistribute the Service without written permission; (f) upload content that infringes on third-party rights.
1.7 Pricing and Plans
LabInsightX offers a free tier (1 analysis), single report purchases ($1.99 per analysis), and a Pro subscription ($4.99/month or $35.88/year). Prices are subject to change with reasonable notice. All payments are processed securely by Paddle, our merchant of record.
1.8 Subscriptions
Pro subscriptions renew automatically at the end of each billing period. You may cancel your subscription at any time through your Paddle account management page. Cancellation takes effect at the end of your current billing period, and you will retain access until then.
1.9 Limitation of Liability
To the maximum extent permitted by law, LabInsightX shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, or other intangible losses resulting from: (a) your use or inability to use the Service; (b) any AI-generated analysis or recommendations; (c) unauthorized access to your data.
1.10 Intellectual Property
All content, designs, features, and functionality of the Service are the exclusive property of LabInsightX. You retain ownership of any lab reports you upload. By uploading content, you grant us a limited license to process it for the purpose of providing the Service.
1.11 Changes to Terms
We reserve the right to modify these Terms at any time. We will notify registered users of material changes via email. Continued use of the Service after changes constitutes acceptance of the updated Terms.
1.12 Governing Law
These Terms shall be governed by and construed in accordance with applicable laws. Any disputes shall be resolved through good-faith negotiation or, if necessary, through binding arbitration.
2. Privacy Policy
2.1 Information We Collect
We collect the following types of information:
Account Information: When you create an account, we collect your email address, name (if provided), and authentication data.
Lab Reports: When you upload a lab report for analysis, we process the content to generate your results. Reports are processed in real-time and are not stored permanently on our servers after analysis is complete.
Analysis Results: We store your AI-generated analysis results so you can access them from your dashboard. This includes biomarker data, summaries, and recommendations.
Usage Data: We collect basic analytics such as pages visited, features used, and device type to improve the Service.
Payment Information: Payment processing is handled entirely by Paddle. We do not store or have access to your credit card numbers or payment details.
2.2 How We Use Your Information
We use your information to: (a) provide and maintain the Service; (b) generate AI-powered lab analysis; (c) store your analysis history for your dashboard; (d) send transactional emails (analysis reports, account confirmations); (e) improve and optimize the Service; (f) prevent fraud and abuse.
2.3 Data Security
We implement industry-standard security measures including: encrypted data transmission (SSL/TLS), secure database storage with row-level security, encrypted API communications, and access controls. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
2.4 Data Sharing
We do not sell, rent, or trade your personal information. We share data only with: (a) Anthropic (Claude AI) for processing lab reports — your data is sent securely and not retained by the AI provider for training; (b) Supabase for secure database hosting; (c) Paddle for payment processing; (d) Vercel for website hosting. All third-party providers are bound by their own privacy policies and data protection commitments.
2.5 Data Retention
Uploaded lab report files are processed in real-time and not stored after analysis. Analysis results are retained in your account for as long as your account is active. You may request deletion of your data at any time by contacting us at support@labinsightx.com.
2.6 Your Rights
You have the right to: (a) access your personal data; (b) request correction of inaccurate data; (c) request deletion of your data; (d) export your analysis data; (e) withdraw consent at any time. To exercise these rights, contact us at support@labinsightx.com.
2.7 Cookies
We use essential cookies for authentication and session management. We do not use tracking cookies for advertising purposes.
2.8 Children's Privacy
LabInsightX is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
3. Refund Policy
3.1 Money-Back Guarantee
We offer a 7-day money-back guarantee on all paid plans. If you are not satisfied with LabInsightX for any reason, you can request a full refund within 7 days of your purchase. No questions asked.
3.2 How to Request a Refund
To request a refund, contact us at support@labinsightx.com with your account email address and the reason for your request (optional). Refunds are typically processed within 5-10 business days and will be returned to your original payment method.
3.3 Pro Subscription Refunds
For monthly Pro subscriptions: You may request a full refund within 7 days of any billing cycle. After 7 days, you may cancel your subscription to prevent future charges, but the current period will not be refunded.
For annual Pro subscriptions: You may request a full refund within 7 days of purchase. After 7 days, partial refunds are available on a pro-rata basis for the unused portion of your subscription.
3.4 Single Report Refunds
Single report purchases ($1.99) are eligible for a full refund within 7 days if the analysis did not meet your expectations or if there was a technical issue preventing delivery.
3.5 Non-Refundable Situations
Refunds may not be issued if: (a) the request is made after the 7-day window; (b) the account was used in violation of our Terms of Service; (c) the request appears to be fraudulent or abusive.
3.6 Contact
For all refund requests and billing questions, contact us at: support@labinsightx.com
Contact Information
For any questions regarding these terms and policies:
Email: support@labinsightx.com
Website: www.labinsightx.com